Returns & Exchanges
At Personalized Star Gifts, we want you to be delighted with your celestial purchase. If your custom item arrives damaged or incorrect, we offer a 30-day return policy to ensure your satisfaction.
Initiate Your Request
Contact our support team with your order number and a photo of the item if it arrived damaged or with incorrect personalization.
Receive Authorization
Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number and the appropriate return address.
Pack Securely
Place the item in its original packaging to prevent damage during transit and clearly mark the RMA number on the outside of the box.
Refund Processing
Once we receive and inspect your returned star gift, we will issue a full refund or send a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing